We aim to dispatch every order within one business working day. Please note that at busy times such as Christmas and Sale Periods some delivery options may be unavailable and it may take us slightly longer to send your order, but we'll do our best to get it to you as speedy as possible!
UK 1st Class signed for (1-2 working days):
UK 2nd class signed for (3-5 working days):
EU (5-9 working days):
(custom charges may now apply)
US(10-14 working days):
ROW (10-14 working days):
UK next day delivery: order before 3pm Mon-Fri (delivery days are Mondays to Saturdays and excludes bank holidays). Orders placed after 4pm on Friday will be dispatched on Monday. Please read terms and conditions below for exclusions.
(Working days are Monday to Friday, excluding UK Bank Holidays)
DO YOU HAVE NEXT DAY DELIVERY?
Of course! All our delivery options are stated above. Order by 2pm and receive your order the next day, by selecting our Next Day Shipping at checkout! UK can also choose Royal Mail Standard deliviery (2-7 days).
I’VE HAD AN ISSUE WITH MY DELIVERY WHO DO I CONTACT?
Simply email: email@example.com and we will resolve your issue as soon as physically possible.
HOW DO I RETURN AN ITEM?
Unfortunately we do not accept returns of makeup due to the nature of the product we are selling. It would be extremely unhygienic to re sell a product someone else has already used. However any item returned that is damaged will not be refunded!
However for clothing we do accept returns within 14 days of delivery and if you receive a faulty product we will accept your return within 5-7 business working days. If you want to return a faulty item you can do so as long as the product is unopened and unused. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you wish to return please email: firstname.lastname@example.org
WHAT PAYMENT CARDS DO YOU ACCEPT?
We accept all debit and credit cards except American express. You can also pay via paypal.
WHAT MAKES 'THE HUNNY STORE' CLOTHING SUSTAINABLE?
Whenever we begin partnering with a supplier we ensure extensive audits are taken out to review the practices they carry out. This resulted in many months of reviews to find the factory that is aligned with our values as a brand. Our factory is Sedex audited which means that they have to comply with strict EU laws to ensure the health and safety of their workers, they are paid a fair living wage and there is a career growth plan for all of their employees.
The garment itself is GOTs certified which means that from picking the cotton, to spinning the yarn and making the garments the product does not use any harmful chemicals and pesticides that could impact the surrounding environment the cotton is grown in or the workers who handle the fibre. It also means for us to obtain the trademark that is found on the labels in your clothes and the hangtags, both us and our suppliers have had to meet with very high standards throughout the production process, such as how our farmers grow their cotton to how our factory exposes of our wastewater from the dyeing process. This allows us to guarantee that at all stages of the production process our workers are safe and the environment hasn’t been negatively impacted by the production of our clothes.
We have even considered our packaging. The hangtags are recycled and made from recyclable paper, the Polybags are made from recyclable material and the brown paper bags that your clothes arrive in are also biodegradable made from recyclable paper. In addition to the above, we plant a tree with every order placed to help positively impact the environment.
We recognise that as a brand we can always do more and that is why this is an ongoing journey to promote sustainable practices within our products.
I hope this answers most of your queries, however please see some links below to help further explain the GOTs and Sedex accreditations.